Privacy Policy

1 Introduction

betjll ("we", "us", "our") operates the online casino and sports betting platform available at betjll.club. This Privacy Policy describes how betjll collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who access or use the betjll platform, including the website, mobile interface, games, betting markets, promotions, and customer support services.

This Privacy Policy should be read in conjunction with betjll's Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. By registering an account or using the betjll platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

betjll takes its data protection obligations seriously and has implemented appropriate technical and organisational measures to safeguard the personal data of all Players. If you have any questions or concerns regarding this Privacy Policy or betjll's data handling practices, please contact us using the details in Section 15.

2 Data Controller

betjll is the data controller responsible for the personal data collected through the betjll.club platform. As data controller, betjll determines the purposes and means by which your personal data is processed. All data processing activities carried out by betjll are conducted in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

Where betjll engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, or fraud prevention services), those providers act as data processors under betjll's instruction and are contractually bound to handle your data securely and only for the purposes specified by betjll.

Data Controller Contact: For all data protection enquiries, including subject access requests and data deletion requests, please contact betjll's support team at [email protected]. We aim to acknowledge all data-related requests within 48 hours.

3 Data We Collect

betjll collects and processes the following categories of personal data about its Players. We collect only the data that is necessary and proportionate to the purposes described in this Privacy Policy.

Category	Examples of Data Collected	Purpose
Identity Data	Full legal name, date of birth, national identity card (NID) number, passport number	Account registration, KYC verification, age verification
Contact Data	Email address, Bangladeshi mobile phone number, residential address	Account communications, support, fraud prevention
Financial Data	bKash/Nagad/Rocket wallet numbers, bank account details, transaction history, deposit and withdrawal amounts in BDT	Payment processing, withdrawal verification, AML compliance
Technical Data	IP address, browser type and version, device type and operating system, time zone, session duration	Platform security, fraud detection, service improvement
Usage Data	Pages visited, games played, bets placed, bet amounts, wagering history, login timestamps	Personalisation, responsible gaming monitoring, analytics
Communications Data	Live chat transcripts, support ticket content, email correspondence with betjll	Customer support, dispute resolution, quality assurance
Verification Documents	Copies of NID, passport, utility bills, payment method screenshots	KYC compliance, fraud prevention, AML obligations

betjll does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where a Player voluntarily provides such information as part of a KYC document submission (for example, a photograph on a national identity card).

4 How We Collect Your Data

betjll collects personal data through the following channels and mechanisms:

4.1 Direct Collection

The majority of the personal data betjll holds about you is provided directly by you during the following interactions:

Completing the account registration form on betjll.club;
Submitting KYC verification documents when requested;
Making a deposit or requesting a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer;
Contacting betjll's customer support team via live chat or email;
Opting in to promotional offers or newsletters;
Completing any survey, feedback form, or competition entry on the betjll platform.

4.2 Automated Collection

betjll also collects certain technical and usage data automatically as you interact with the platform. This data is gathered through cookies, web beacons, server logs, and similar tracking technologies. Automated data collection includes your IP address, device identifiers, browser characteristics, pages visited, clickstream data, and game interaction logs. For more detail on how betjll uses cookies and tracking technologies, please refer to Section 8 of this Privacy Policy.

4.3 Third-Party Sources

In certain circumstances, betjll may receive personal data about you from third parties, including:

Identity verification and KYC service providers who confirm the authenticity of documents you have submitted;
Fraud detection and anti-money laundering (AML) screening services;
Payment processors including mobile financial services (MFS) operators such as bKash and Nagad, in connection with transaction verification;
Analytics providers who supply aggregated, anonymised insights about platform usage patterns.

5 How We Use Your Personal Data

betjll uses the personal data it collects for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

Account Management: To create, maintain, and administer your betjll account, including processing your registration, verifying your identity, and enabling you to log in securely;
Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), verify transaction authenticity, and maintain accurate financial records;
Legal and Regulatory Compliance: To fulfil betjll's obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) requirements;
Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security threats to the betjll platform;
Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance;
Responsible Gaming: To monitor your gaming activity for signs of problem gambling, enforce self-exclusion requests and deposit limits, and provide access to responsible gaming tools and resources;
Service Improvement: To analyse usage patterns, measure the performance of games and features, and improve the overall quality, reliability, and user experience of the betjll platform;
Personalisation: To tailor promotional offers, game recommendations, and platform content to your preferences and playing history, where you have not opted out of personalisation;
Marketing Communications: To send you information about promotions, bonuses, and special events at betjll, where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting [email protected].

6 Legal Basis for Processing

betjll processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

Contractual Necessity: Processing that is necessary to perform the contract between you and betjll — specifically, to provide the online casino and betting services you have signed up for, including account management, payment processing, and game delivery;
Legal Obligation: Processing that is required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML screening, and record-keeping obligations;
Legitimate Interests: Processing necessary for betjll's legitimate business interests, such as fraud prevention, platform security, service analytics, and responsible gaming monitoring, provided those interests are not overridden by your fundamental rights and freedoms;
Consent: Processing based on your freely given, specific, and informed consent, such as the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Data Sharing & Disclosure

betjll does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal data may, however, be shared with the following categories of recipient where it is necessary to do so in order to provide betjll's services or to comply with legal obligations:

7.1 Service Providers and Data Processors

betjll engages carefully selected third-party service providers who process personal data on betjll's behalf under binding data processing agreements. These providers include:

Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other partner institutions) solely for the purpose of executing your requested financial transactions;
KYC and identity verification providers for the purpose of confirming the authenticity of documents you have submitted to betjll;
Fraud detection and AML screening services for the purpose of identifying and preventing fraudulent or suspicious activity;
Cloud hosting and infrastructure providers who store platform data in secure, access-controlled environments;
Customer support platform providers through which betjll's live chat and ticketing systems are operated.

7.2 Legal and Regulatory Disclosure

betjll may disclose your personal data to law enforcement authorities, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or legal process. betjll will not disclose data beyond what is strictly required by such legal obligations.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of betjll's business, your personal data may be transferred to the acquiring entity as part of that transaction. betjll will notify Players of any such transfer via a notice on the betjll.club website and will ensure that the receiving entity is bound by privacy obligations no less protective than those in this Privacy Policy.

No Third-Party Marketing: betjll will never share your personal data with third parties for their own independent marketing, advertising, or profiling purposes. Any sharing of data is strictly limited to what is necessary for the delivery of betjll's own services to you.

8 Cookies & Tracking Technologies

betjll uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate, improve, and secure the platform. This section explains the types of cookies betjll uses and the purposes they serve.

8.1 Types of Cookies Used

Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core functions such as user authentication, session management, security enforcement, and load balancing. The betjll platform cannot operate without these cookies, and they are set automatically when you access the site;
Functional Cookies: These cookies remember your preferences (such as language settings and display options) to provide a more personalised and consistent experience across sessions;
Analytics Cookies: betjll uses analytics cookies to collect aggregated, anonymised data about how Players use the platform, including which pages are visited most frequently and how long Players spend on each section. This data helps betjll improve the platform. Analytics cookies are only set with your consent;
Security Cookies: These cookies assist betjll's fraud detection systems by tracking session behaviour and identifying patterns consistent with unauthorised access or automated bot activity.

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the betjll platform. Strictly necessary cookies cannot be disabled without impairing your ability to use the site. For non-essential cookies, you may withdraw your consent at any time by adjusting your browser settings or contacting betjll support.

9 Data Retention

betjll retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations;
KYC Verification Documents: Retained for a minimum of five (5) years following the completion of verification, or longer where required by law;
Customer Support Records: Retained for three (3) years from the date of the last interaction, unless the record relates to an active dispute or investigation;
Marketing Consent Records: Retained for as long as you hold an active betjll account, or until you withdraw consent, whichever occurs first;
Technical and Usage Logs: Retained for up to twelve (12) months, after which they are either deleted or anonymised for aggregate analytics purposes.

When personal data is no longer required, betjll securely deletes or anonymises it in a manner that prevents reconstruction or re-identification.

10 Data Security

betjll takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the betjll platform;
Encryption of sensitive data at rest, including financial records and KYC documents;
Role-based access controls ensuring that betjll staff can only access personal data necessary for their specific job function;
Regular internal security audits and vulnerability assessments of the betjll platform and its infrastructure;
Multi-factor authentication requirements for all administrative access to betjll's internal systems;
Secure, access-controlled cloud hosting with reputable infrastructure providers.

Your Responsibility: While betjll employs robust security measures on the platform side, the security of your account also depends on you. Please use a unique, complex password for your betjll account, enable two-factor authentication where available, and never share your login credentials with any other person. If you suspect your account has been compromised, contact our support team immediately.

No data transmission over the internet can be guaranteed to be 100% secure. betjll takes all reasonable precautions to protect your personal data but cannot warrant absolute security against all possible threats.

11 Your Data Rights

As a Player whose personal data is processed by betjll, you have the following rights in relation to your personal data. betjll is committed to facilitating the exercise of these rights promptly and without undue delay, typically within 30 days of receipt of a valid request.

Right of Access You have the right to request a copy of the personal data betjll holds about you, along with information about how it is being used.

Right to Rectification You have the right to request correction of any inaccurate or incomplete personal data betjll holds about you.

Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.

Right to Restriction You may request that betjll restrict the processing of your data in certain circumstances, for example while the accuracy of the data is being contested.

Right to Portability Where processing is based on consent or contractual necessity, you may request your personal data in a structured, machine-readable format for transfer to another provider.

Right to Object You may object to processing based on betjll's legitimate interests, including profiling for marketing personalisation, at any time.

Right to Withdraw Consent Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting prior lawful processing.

Right Against Automated Decisions You have the right not to be subject to decisions made solely by automated processing that produce significant legal or similarly significant effects on you.

To exercise any of the above rights, please submit a written request to betjll's support team at [email protected]. betjll may require you to verify your identity before processing your request. Where a request is manifestly unfounded or excessive, betjll reserves the right to charge a reasonable administrative fee or decline the request, with written explanation.

12 Children's Privacy

betjll is strictly an adults-only platform. We do not knowingly collect, process, or store personal data relating to individuals under the age of 18. The betjll registration process includes age verification steps designed to prevent minors from opening accounts.

If betjll becomes aware that it has inadvertently collected personal data from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered on betjll, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.

13 Third-Party Links

The betjll platform may from time to time contain references to third-party services, such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) or payment partners. While betjll carefully selects its partners, this Privacy Policy applies solely to data processed by betjll. betjll is not responsible for the privacy practices of third-party service providers or any third-party websites.

Players who interact directly with third-party game studios or payment processors should refer to the relevant third party's own privacy documentation to understand how their data is handled in those interactions.

14 Changes to This Privacy Policy

betjll reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, betjll will notify registered Players by posting a prominent notice on the betjll.club website and, where appropriate, by sending a notification to the email address associated with your account.

The "Last Updated" date at the top of this Privacy Policy will always reflect the date on which the most recent revision was published. We encourage you to review this page periodically to stay informed about how betjll protects your personal data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or betjll's data processing activities, please reach out to our team using the following contact details:

Email: [email protected]
Live Chat: Available 24/7 directly on the betjll platform
Response Time: betjll aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days
Subject Access Requests: Please mark your email with the subject line "Data Subject Access Request" to help us route your request to the correct team promptly

Privacy Requests: When submitting a data subject rights request, please include your full name, registered email address, and a brief description of your request. betjll may ask you to verify your identity before processing your request to protect against unauthorised access to your personal data.

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