Help Centre

betjll Frequently Asked Questions

Everything you need to know about playing on betjll — from opening your account and making your first bKash deposit to understanding bonuses, cricket betting rules, and how to use our responsible gaming tools.

25 Questions Answered
5 Topic Categories
English
Updated 2026

What Would You Like to Know?

This FAQ covers the most common questions from betjll players across Bangladesh — covering account setup, deposits and withdrawals via bKash, Nagad, and Rocket, game rules for cricket betting and slots, bonus terms, account security, and responsible gaming resources. Use the category links below to jump straight to the section you need, or scroll through all 25 answers at your own pace.

Still Need Help?

Our support team is available 24 hours a day, 7 days a week via live chat on the betjll website.

Email: [email protected]

Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming

Account & Registration

Getting started, KYC verification, login issues, and account management

Creating a betjll account takes less than three minutes. Visit the betjll website, click the registration button, and fill in your full name, date of birth, email address, mobile number, and a secure password. You must be at least 18 years old to register. Once submitted, you will receive a verification message to confirm your mobile number, after which your account is active and ready to use.

betjll requires a valid government-issued photo ID to complete KYC verification — a National Identity Card (NID) is the most commonly accepted document in Bangladesh. You may also submit a valid passport or driving licence. In some cases, betjll may request a recent utility bill or bank statement as proof of address. Documents should be clear, unedited photographs or scans. Verification is typically completed within 24 hours.

betjll operates as a secure online platform using SSL encryption to protect all player data and financial transactions. The platform is designed and operated to international fair-play standards, and all games use certified random number generators (RNG). While online gambling regulation varies in Bangladesh, betjll is committed to providing a transparent, fair, and responsible gaming environment for all adult players. We encourage all users to review local laws before registering.

You can reset your betjll password from the login page by clicking the 'Forgot Password' link. Enter the email address or mobile number associated with your account, and betjll will send you a password reset link or OTP code. Follow the instructions in the message to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact betjll's 24/7 live chat support.

No. betjll strictly prohibits multiple accounts per player. Each person may hold only one active account, linked to a unique mobile number, email address, and payment method. Duplicate accounts are detected during KYC verification and will be closed, with associated balances and winnings voided. If you have inadvertently created a second account, contact betjll support immediately to have the duplicate closed without penalty.

Deposits & Withdrawals

bKash, Nagad, Rocket, Upay, bank transfers, processing times, minimums, and fees

To deposit via bKash on betjll, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount and follow the on-screen instructions to complete the transfer from your bKash wallet. Most bKash deposits are credited to your betjll account instantly. Make sure you are using the correct betjll bKash merchant number shown on the deposit page to avoid transfer errors.

bKash deposits on betjll are credited instantly in the vast majority of cases — typically within 30 seconds to 2 minutes of a successful transfer. During periods of high traffic or network congestion, the crediting time may extend to up to 10 minutes. If your bKash deposit has not appeared in your betjll balance after 15 minutes, contact our 24/7 live chat support team with your bKash transaction ID for a manual check.

Yes, betjll supports deposits via Nagad and Rocket in addition to bKash. Upay is also accepted. To use any of these methods, select the relevant option from the betjll Deposit page, enter the amount, and complete the transfer using your mobile wallet app. Processing times are similar to bKash — typically instant or within a few minutes. All major Bangladeshi mobile financial services are catered for so that players across Dhaka, Chittagong, Sylhet, and beyond can fund their accounts with ease.

The minimum deposit amount on betjll is ৳200 BDT. This low threshold means players do not need to commit large sums to start playing. Maximum single-transaction deposit limits vary by payment method — check the Deposit page in your betjll account for the current limits applicable to bKash, Nagad, Rocket, Upay, and bank transfer options. Deposit limits you set yourself via the Responsible Gaming tools take precedence over these platform maximums.

The minimum withdrawal amount on betjll is ৳500 BDT. Withdrawals are processed back to the same payment method used for the most recent deposit wherever possible — bKash, Nagad, Rocket, Upay, or a Bangladeshi bank account such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank. Withdrawal requests are reviewed and processed within 1–3 business hours for mobile wallet methods, and within 1–2 business days for bank transfers.

betjll processes bKash withdrawal requests within 1 to 3 business hours on average. Once betjll has approved and dispatched the payment, the funds typically arrive in your bKash wallet within minutes. Withdrawals requested during peak periods or requiring additional account verification may take slightly longer. If your withdrawal has not arrived within 6 hours of approval, contact betjll's support team with your withdrawal reference number.

betjll does not charge any platform-side fees for deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard transaction charges, which are outside betjll's control. We recommend checking your wallet provider's fee schedule before initiating a transaction. betjll will always display the net amount you will receive before you confirm a withdrawal.

Games & Gameplay

Cricket betting, slots, live casino, RTP, fair play, and mobile gaming

betjll offers a comprehensive cricket betting market covering BPL (Bangladesh Premier League), T20 World Cup, IPL, bilateral series involving the Bangladesh Tigers, and major international tournaments. You can bet on match winners, top batsmen, total runs, wickets, and dozens of in-play markets updated ball by ball. To place a cricket bet, log in, go to the Cricket section, select a match, choose your market, enter your stake in BDT, and confirm. Odds are displayed in decimal format.

BPL betting on betjll follows standard T20 cricket rules. A match must reach a minimum of 10 overs per side for most pre-match bets to stand; in-play bets are settled based on the state of the match at the time the bet is placed. If a match is abandoned or reduced by the Duckworth-Lewis method, betjll settles bets according to the DLS result where a result is declared. Full bet settlement rules for BPL and all other cricket markets are available in the betjll Sportsbook rules section.

Yes. betjll is fully optimised for mobile browsers on Android and iOS devices. You can access the complete range of sports betting, slots, live casino, and Teen Patti 20-20 games directly from your smartphone or tablet browser without downloading any separate app. The mobile site is designed to load quickly even on standard 4G connections widely available across Bangladesh, making it convenient for players in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi alike.

betjll's Slots section features hundreds of games from top international providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel fruit machines, modern 5-reel video slots with bonus rounds, Megaways titles with thousands of ways to win, and jackpot slots with large prize pools. Games are filterable by provider, volatility, and theme. All slot outcomes are generated by certified RNG systems, ensuring fair and unpredictable results on every spin.

RTP — Return to Player — is the percentage of total wagered money a slot is mathematically programmed to pay back to players over a large number of spins. On betjll, RTP values vary by game and provider, but most slots range between 94% and 97%. The RTP for each individual game is displayed in its information panel or paytable. A higher RTP means better theoretical long-term returns, though individual session results will always vary due to the random nature of slot outcomes.

Bonuses & Promotions

Welcome bonus, wagering requirements, free spins, and ongoing loyalty offers

betjll's welcome bonus is awarded on a new player's first qualifying deposit. The bonus matches a percentage of your deposit up to a specified maximum amount in BDT — check the Offers & Promotions page for the current welcome bonus terms. Bonus funds are subject to wagering requirements, meaning you must wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. Bonus terms, eligible games, and expiry periods are detailed in the individual promotion's terms and conditions.

Wagering requirements (also called rollover requirements) specify how many times you must wager bonus funds before they convert to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using that bonus before withdrawing. betjll tracks your wagering progress in the My Bonuses section of your account. Different game types may contribute to wagering at different rates — slots typically contribute 100%, while live casino games may contribute less.

Yes. betjll regularly runs promotions for existing players beyond the initial welcome bonus. These include reload bonuses on subsequent deposits, free spins on featured slots, cricket betting cashback during major tournaments like the BPL and T20 World Cup, and seasonal promotions tied to Eid, Pohela Boishakh, and other Bangladeshi cultural events. Visit the Offers & Promotions section of betjll regularly or opt in to email notifications to stay updated on the latest available offers.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirement has been fully met. Until that point, the bonus balance is ring-fenced separately from your real-money balance. Once the wagering requirement is satisfied, the converted bonus winnings are moved to your withdrawable balance automatically. If a bonus expires before the wagering requirement is completed, both the bonus funds and any associated winnings are forfeited in line with betjll's bonus terms.

Free spins awarded as part of a betjll promotion are credited to your account and valid on specified slot games only. Each free spin has a fixed stake value set by the promotion. Winnings generated from free spins are added to your bonus balance and are subject to the wagering requirement stated in the promotion's terms. Free spins carry an expiry date — unused spins are forfeited after that date. Check the My Bonuses section of your betjll account to track your active free spins and their expiry.

Safety & Responsible Gaming

Account security, data protection, age verification, self-exclusion, and player support

betjll uses 256-bit SSL encryption on all pages and data transmissions, ensuring that your personal details and financial transactions are protected from interception. Payment information is handled through secure, tokenised payment gateways — betjll does not store your full mobile wallet credentials or bank account details on its servers. Account access is protected by password authentication, and betjll's fraud detection systems monitor accounts for unusual activity around the clock.

If you suspect someone has accessed your betjll account without your permission, contact betjll's 24/7 live chat support immediately and request an emergency account freeze. Change your password as soon as possible from a trusted device. betjll's security team will investigate the activity log on your account and take appropriate action, which may include reversing unauthorised transactions where possible. Never share your betjll login credentials with anyone, including friends or family members.

You can set daily, weekly, or monthly deposit limits directly from your betjll account by navigating to Settings and then Responsible Gaming. Enter your preferred limit in BDT for each period and save. Deposit limits take effect immediately once set. Reducing a limit applies instantly, while any request to increase a limit is subject to a 72-hour review delay — a deliberate safeguard designed to protect you from impulsive decisions made during a gambling session.

To self-exclude from betjll, go to Settings, select Responsible Gaming, and choose the Self-Exclusion option. You can select an exclusion period of 6 months, 1 year, 2 years, or up to 5 years. Once active, your account will be closed and you will not be able to log in or place bets for the full duration. betjll will also suppress all marketing communications during your exclusion period. Self-exclusion cannot be reversed before the selected period expires. Contact betjll support if you need assistance activating this feature.

betjll customer support is available 24 hours a day, 7 days a week via live chat on the website. The live chat widget is accessible from any page once you are logged in. You can also reach the support team by emailing [email protected] — emails are typically responded to within a few hours. Support is conducted in English and covers account queries, payment issues, bonus questions, technical problems, and responsible gaming tool activation.

Why Players Trust betjll

Six reasons why betjll is Bangladesh's go-to online gaming platform

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Bank-Grade Security

All betjll pages and transactions are protected by 256-bit SSL encryption. Your personal data and payment details are never stored unencrypted, and our fraud monitoring systems operate around the clock to keep your account safe.

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Mobile-First Experience

betjll is built for Bangladeshi players who game on their phones. The fully responsive mobile site loads fast on 4G networks across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh — no app download required.

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Local Payment Methods

Deposit and withdraw instantly using bKash, Nagad, Rocket, or Upay. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank are also supported. All transactions are denominated in BDT.

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Deep Cricket Coverage

From BPL and IPL to T20 World Cup and bilateral Bangladesh Tigers series, betjll offers the most comprehensive cricket betting markets available to Bangladeshi players — with live in-play updates on every match.

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Hundreds of Games

From Pragmatic Play slots and NetEnt classics to live dealer tables by Evolution Gaming and Ezugi, betjll's game library covers every format — slots, live casino, sports betting, and Teen Patti 20-20 in one place.

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Responsible Gaming Tools

betjll provides deposit limits, session time reminders, time-out periods, and a full self-exclusion programme. Our trained support agents are available 24/7 to help any player who feels gambling is becoming a problem. 18+ only.

Still Have Questions? We Are Here to Help

If you could not find the answer you were looking for in this FAQ, betjll's support team is available around the clock via live chat. You can also explore betjll's full game library, check the latest offers, or log in to manage your account directly.

Explore betjll Casino Log In to Your Account View Offers & Promotions Responsible Gaming
24/7 Support: Reach betjll's support team any time via live chat on the website, or email us at [email protected]. Average response time is under 5 minutes via live chat.

18+ only. Gambling involves financial risk. Please read our Terms & Conditions and Responsible Gaming policy before playing.